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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A pop-up window will open. It includes exhaustive info about all the operations that you can perform on the page in question. Each pop-up window shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich assortment of educational video clips illustrating how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you need, have a glimpse at our comprehensive FAQ database, which covers questions asked by real people and offers practical solutions. We regulary update our Frequently Asked Questions section with new Q&A's in order to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can touch base with our fantastic team of tech support engineers available 24/7/365 and ready to help you with any question. Each trouble ticket you open will be answered in less than sixty minutes (the average support ticket response time is only 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 205461

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com